Troubleshooting

Order never appears in e-conomic

Work through this checklist:

  1. Integration home — e-conomic shows Connected (not Revoked).
  2. Order sync — Enable order sync is on.
  3. Trigger — the order event you expect matches the trigger (paid vs fulfilled vs updated).
  4. Status filters — if using When order is updated, remember selected values inside one group are OR, while financial and fulfillment groups are AND.
  5. Webhook logs — find the order event; read skip reason or error.
  6. Earlier success — if the log says already synced, the document was created earlier; search e-conomic by order reference.

Log shows Processed but nothing in e-conomic

  • Open event detail and check whether it was skipped because sync was disabled or filters did not match.
  • If skipped as already synced, locate the original event for that order ID.

Failed with e-conomic error

Symptom Likely cause Action
Authorization or revoked connection e-conomic connection is no longer valid Reconnect e-conomic
Validation error Missing layout, group, VAT zone, or invalid product number Fix Default mappings
Product not found SKU missing or product not created Enable SKUs; set product group; enable ensure missing products
Duplicate customer Match rules too loose Tighten match field; clean duplicates in e-conomic

Read the error text in the log; it often includes e-conomic’s message.

Customer not created

  • Customer sync disabled.
  • Skip policy on create/update.
  • Only if linked on update without prior link.
  • Missing customer group in defaults.
  • No email/phone/name for your match source.

Product not created

  • Product sync disabled.
  • Require SKU / Require title / Only active skipped the variant.
  • Skip when exists and product already in e-conomic.
  • Missing default product group.

Duplicate document fear

The app prevents duplicate documents per Shopify order ID. If you see two documents in e-conomic, they may be from manual entry or a different integration — check Webhook logs for two different order IDs.

Wrong VAT on invoice

  1. Check shipping country on the Shopify order.
  2. Review Advanced vs Simple VAT settings and order default zone.
  3. Check linked customer’s VAT zone in e-conomic.
  4. Test with a single known country order.

Wrong amounts or currency

  • Line prices are net after Shopify line discounts.
  • Order-level discount codes may appear in notes, not as separate discount lines.
  • If presentment currency is sent, amounts follow checkout currency.

Connect e-conomic loop

  • Complete authorization in the new tab.
  • Refresh Integration home.
  • Check pop-up blockers.
  • Contact support if server shows “Server config” (app credentials not set on host).

After changing settings

Save Sync settings and wait for new Shopify events. Existing orders are not backfilled automatically unless you retry a stored failed event or place a new test order.

Still stuck?

Gather from Webhook logs:

  • Event ID
  • Event type
  • Object ID (Shopify order/customer/product ID)
  • Skip reason or error message
  • Order name

Contact your app developer or support with that information.

See also