Webhook logs & retry

The app records every Shopify event it receives. Use Webhook logs to verify sync and diagnose issues.

Open webhook logs

Integration home → Webhook logs, or use the menu link while the app is open for your shop.

The list shows:

  • Event type
  • Object ID (Shopify order, customer, or product ID when available)
  • Status
  • Time
  • Actions: view detail, Retry (failed events only)

The page initially shows the newest events. Use Load more to append older events without leaving the page.

Event statuses

Status Meaning
Queued Received; waiting to be processed
Processing The app is working on it
Processed Finished successfully, or intentionally skipped (e.g. sync disabled)
Failed Error during processing; message stored for support

Skipped order events are still Processed — they are not failures.

Detail view

Each event can include:

  • Object ID for order/customer/product events
  • Full Shopify data snapshot received by the app
  • Processing result — what the app did, including e-conomic summary
  • Error message — for failures

For order skips, look for the skip reason in the processing result.

Common order skip reasons

Code Meaning
Order sync off Order sync is off
Trigger did not match Wrong order trigger for your settings
Status filters did not match Financial/fulfillment filters not met
Already synced Document already created (normal for later order changes)

Order sync success

Look for the e-conomic summary: document type, created vs already linked, and any e-conomic message returned by the app.

Retry a failed event

Retry is available when:

  • Status is Failed
  • The event still has enough stored data to run again

Retry:

  1. Sets the event back to Queued
  2. Runs processing again
  3. Replaces the previous processing result

Before retrying, fix the underlying issue (e.g. reconnect e-conomic, add product group, fix SKU). Otherwise the same error will repeat.

Retention

Old events may be pruned automatically after a configured retention period. Export or note event IDs for support tickets before they expire if needed.

What to send support

Include:

  • Shop domain (your-store.myshopify.com)
  • Event ID
  • Order name or Shopify order ID
  • Screenshot or copy of error message and skip reason

Do not share full payment or customer PII unless required.

See also