What syncs (and what does not)
Use this page to set correct expectations for your team and accountant.
Supported (in scope)
| Data | Direction | When |
|---|---|---|
| Customers | Shopify → e-conomic | When customers are created or updated in Shopify |
| Products | Shopify → e-conomic | When products are created or updated in Shopify |
| Orders | Shopify → e-conomic | When the selected order trigger matches (see Orders) |
Each synced Shopify order creates one e-conomic document (sales order draft or invoice, depending on settings). The app remembers that link so the same order is not created twice.
Not supported (out of scope)
The following are not synced automatically. Handle them in e-conomic (or manually in Shopify) unless a future app version states otherwise.
| Item | Notes |
|---|---|
| Refunds | Refunds on Shopify do not create credit notes or adjust invoices in e-conomic |
| Order edits | Quantity, price, or line changes after the first sync are not pushed |
| Cancellations | Cancelling an order in Shopify does not cancel the e-conomic document |
| e-conomic → Shopify | No sync of prices, inventory, or customers from e-conomic back to Shopify |
| Returns (Shopify Returns) | Not part of the current order pipeline |
| Draft orders | Shopify draft checkout flows may differ from standard orders |
Tip: The same limitations are shown in Sync settings → Order → Rule sync under “Current scope.”
One document per Shopify order
When an order successfully syncs:
- The app stores a link between the Shopify order ID and the e-conomic document.
- Later updates for that order are skipped as already synced (this is normal, not an error).
Duplicate protection
The app is designed to avoid duplicate documents for the same Shopify order. If you need a different document after a mistake, fix or delete it in e-conomic; the app will not automatically replace it on the next Shopify event.
Multi-currency
If Shopify sends presentment currency on orders, the app can use the customer's checkout currency and amounts on the e-conomic document (see Orders).
Before you go live
- Confirm e-conomic is connected on Integration home.
- Set product default group if you sync products or use “ensure missing products” on orders.
- Agree on order trigger and invoice vs sales order with your accountant.
- Run a test order and check Webhook logs.